Haji Gulzar Surgical Hospital respects the privacy of visitors to its website and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you visit or interact with our website, how that information may be used, and the circumstances in which it may be shared. By using this website, you acknowledge the practices described in this Privacy Policy.

Depending on how you interact with our website, we may collect limited information including:

• Name;
• Telephone or mobile number;
• Email address;
• Information voluntarily submitted through contact or enquiry forms;
• Appointment-related information, if online appointment facilities are provided;
• Information voluntarily provided in connection with hospital services or community-service initiatives;
• Technical information about your device and browser;
• Approximate geographical information;
• Website usage information; and
• Information collected through cookies and similar technologies.

We do not require visitors to submit complete medical records, detailed medical histories, diagnostic reports or other highly sensitive clinical information through ordinary website forms.

Medical and health information is particularly sensitive.

If you voluntarily provide information concerning a medical condition, treatment or healthcare requirement through the website, we will use that information for the purpose for which it was provided and handle it with appropriate confidentiality, subject to applicable law and the hospital’s professional and administrative requirements.

The website should not be used to transmit confidential medical records, prescriptions, diagnostic reports, emergency information or other highly sensitive clinical information unless the hospital has specifically provided a secure facility for that purpose. For emergencies, visitors should contact the hospital or appropriate emergency medical services directly rather than relying on the website.

Information submitted through the website may be used to:

• Respond to enquiries and requests;
• Contact visitors regarding requested services;
• Respond to appointment or hospital-service enquiries;
• Provide information about hospital facilities and services;
• Respond to enquiries concerning community-service initiatives;
• Improve website functionality and user experience;
• Monitor website performance;
• Maintain website security;
• Prevent misuse or unauthorized activity; and
• Comply with applicable legal, regulatory and professional requirements.

We do not use information submitted through the website for unrelated purposes without an appropriate basis for doing so.

We use Google Analytics to understand how visitors use our website and to improve its content, functionality and performance.

Google Analytics may collect information such as:

• Number of visitors;
• Session and interaction information;
• Approximate geographical location;
• Browser and device information;
• Website pages visited;
• Referring information; and
• Certain cookie-based or similar identifiers.

We use this information primarily for aggregated website analysis and performance measurement. We will not intentionally send patient medical information, medical records or other personally identifiable health information to Google Analytics.

Google’s policies prohibit customers from sending Personally Identifiable Information to Google Analytics, and Google provides controls for limiting data collection and advertising-related features.

Where required by applicable law, appropriate consent mechanisms may be used for analytics and other non-essential cookies.

Our website may use Google Maps to display the location of Haji Gulzar Surgical Hospital and help visitors locate the hospital. An embedded Google Map may involve communication between your browser and Google’s services when the map is loaded or used. Google’s Maps Embed API allows interactive maps to be embedded in webpages through an iframe. Your use of Google Maps may also be subject to Google’s own privacy policies and terms.

Our website may use cookies and similar technologies for:

• Essential website functionality;
• Website security;
• Remembering certain preferences;
• Website analytics;
• Improving website performance; and
• Understanding how visitors interact with our website.

Some cookies may be placed by third-party services used on our website, such as Google Analytics.Visitors can manage or disable cookies through their browser settings. Disabling certain cookies may affect the functionality of some parts of the website.Where legally required, we may provide a cookie-consent mechanism allowing visitors to accept or decline non-essential cookies.

Our website may contain links to the official social-media pages of Haji Gulzar Surgical Hospital, including:

• Facebook;
• Instagram; and
• YouTube.

These links are provided to allow visitors to access our social-media presence. At present, these are external links rather than embedded social-media feeds. When you follow one of these links, you leave our website and interact directly with the relevant third-party platform.

The privacy practices of those platforms are governed by their respective privacy policies, and Haji Gulzar Surgical Hospital is not responsible for their privacy practices or the information they collect. If we subsequently embed social-media feeds, videos, widgets or other third-party content directly into our website, this Privacy Policy may be updated accordingly.

Haji Gulzar Surgical Hospital does not sell or rent personal information collected through this website.

Information may be shared where reasonably necessary:

• With authorized hospital personnel for responding to a request;
• With service providers assisting in website hosting, maintenance, security or technical operations;
• With relevant service providers where necessary to provide a requested website service;
• Where required or permitted by applicable law;
• To protect the safety, security, rights or property of the hospital, patients or others; or
• Where necessary to meet legitimate administrative, healthcare, legal or professional requirements.

The hospital may publish photographs and videos relating to hospital activities, community-service initiatives, awareness programmes, events and other public activities.

Where identifiable patients, children or other individuals are featured in circumstances requiring consent, appropriate permission will be sought before publication, subject to applicable law and professional requirements. Particular care will be taken with photographs and other material involving children, patients and vulnerable individuals.

We take reasonable administrative and technical measures to protect information submitted through our website against unauthorized access, misuse, alteration, disclosure or loss. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Visitors should therefore avoid submitting highly sensitive medical or personal information through ordinary website forms or email unless the hospital has specifically instructed them to do so.

Our website may contain links to third-party websites and services, including Google Maps and social-media platforms.

When you leave our website or interact with third-party services, those services may collect and process information in accordance with their own privacy policies and terms.

Haji Gulzar Surgical Hospital does not control and is not responsible for the privacy practices or security of third-party websites.

Our website is not intended to unnecessarily collect personal information from children.

Where information relating to a child is voluntarily submitted in connection with healthcare enquiries, appointments or community-service initiatives, it should ordinarily be provided by a parent, guardian or another person legally authorized to do so. Information concerning children and vulnerable patients will be handled with particular care and confidentiality.

We retain information only for as long as reasonably necessary for the purpose for which it was collected, for legitimate administrative requirements, or where retention is required by applicable law, professional obligations or other lawful requirements.

Depending on the circumstances and applicable law, you may contact the hospital regarding personal information you have submitted through the website, including requests concerning its use or correction.

Requests relating to clinical or patient records may be subject to separate hospital procedures and applicable legal and professional requirements.

You may also control or delete cookies through your browser settings and, where provided, use the website’s cookie-consent controls.

We may update this Privacy Policy from time to time to reflect changes in:

• Our website;
• Hospital services;
• Technology;
• Third-party services;
• Legal or regulatory requirements; or
• Our privacy practices.

Any updated version will be published on this page with a revised “Last Updated” date.

If you have questions about this Privacy Policy or the handling of information submitted through this website, please contact:

Haji Gulzar Surgical Hospital